Zlens Account Deletion
This page explains how to delete your Zlens account and the data tied to it. Zlens is developed and operated by Lenscript (光子方程).
1. Delete in the app (recommended)
- Open Zlens and go to Settings → Account;
- tap "Delete account", read the notice and confirm with "Permanently delete account";
- the account is deleted at once and the app returns to the signed-out state.
2. Cannot use the app? Ask by email
Write from the email address registered with Zlens to donaldkuke@gmail.com with “Zlens account deletion” in the subject. To stop anyone deleting an account that is not theirs, we act only on requests from the registered address and may ask you to reply to confirm. We complete the deletion and reply within 15 business days.
3. What is deleted
- your email address, account ID and account preferences;
- one-time-code records;
- unlocks obtained with a redeem code (the unlock stops working, and re-registering with the same email requires redeeming again);
- support requests you sent are deleted on their normal schedule (90 days after closing); usage statistics and error reports are not linked to the account and expire on their own schedule (90 / 180 days).
4. What is kept, and why
- App-store purchase-verification records: purchase-token hash, order ID, product ID and random device identifier. They contain no email address and are kept after deletion to prove the purchase is valid, keep it within its device limit, and reconcile with Google Play / Apple and process refunds. To have them deleted too, write to us.
- Anti-replay records of used redeem codes: to stop a code being used twice.
- Records the law requires us to keep, for the period it requires.
An unlock bought through an app store belongs to your store account, so deleting your Zlens account does not affect it; use "Restore purchase" in the app to keep using it.
5. Data on your phone
Camera connection details, transfer history, photos and settings live on your phone, not on our servers. Uninstall the app or clear Zlens's app data in system settings to remove them. On iOS, sign-in credentials in the keychain may survive a reinstall; signing out or deleting the account removes them.